Pennsylvania Convention Center and Labor Partners Launch Innovative Training Program to Enhance Customer Experience

Philadelphia's Pennsylvania Convention Center (PCC), managed by ASM Global, and its trade show labor partners unveiled “Safety, Skills and Smiles,” a workforce training initiative—believed to be the first of its kind in the country—to further solidify the already strong working relationship between all parties and further enrich the client experience.

Women at the Helm: Kelly Gleeson Smith, Vice President of Sales, Meetings and Events, Caesars Entertainment

Straight out of college, Kelly Gleeson Smith knew she had fallen into her dream career after landing her first job in “meeting connection sales” at the Hyatt Regency Hill Country Resort in San Antonio, Texas. From the start, she reveled in what she described as the “power of meetings” that affect so many people.

“It was like a pebble falling into the water, and then the centrifugal rings just continue to expand,” Gleeson Smith said. “I thought, ‘Wow, this is an amazing industry.’”

Event Tech News: Bizzabo Certification, Notified Benchmarking Report and ETA Call for Submissions

The event tech landscape continues to evolve as the industry approaches a new year. From security and trust certification to a virtual event and webinar benchmarking report to the opening of award submissions, check out the latest happenings with Bizzabo, Notified and the Event Tech Awards.

Partner Voices
MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.    Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.    Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.   The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.    MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.     MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.