Shepard Launches eventVOICE - a Voice-Driven Event Assistant

May 30, 2018

Shepard Launched eventVOICE, a voice-driven assistant designed specifically for events to enhance attendee experience, improve exhibitor engagement and help organizers work smarter.

This tool is a template-based operating platform that boasts ease of set-up, personalized notifications, and a responsive artificial intelligence database - giving a broader range of event organizers the ability to respond to the demand for voice-first search customer experience. 

“The launch of this service aligns with our strategic imperatives to provide clients with innovative solutions which support the growth of their events and communities,” said Cory Smith, managing director, digital solutions.

Smith added, “We’re just scratching the surface of voice-first search and commerce potential. This game-changing technology is shifting demands on personalized customer experiences and we’re excited to provide this innovative service to our clients."
 
eventVOICE will provide voice-demand customer service, allowing attendees to personalize their event and engage with the tool for a variety of functions, including the ability to: print badges, create agendas, find exhibitors and attendees, and solve routine inquiries.

Partnerships with facilities and city bureaus will support concierge services that educate on anything from local attractions to nearby drugstores and emergency locations and will even coordinate transportation, restaurant reservations, and entertainment. 

“One of the key features for event organizers will be the added sponsorship offerings and detailed reporting,” says Kevin Bird, executive vice president of sales and marketing. The tool offers sponsorships that range from interactive voice content within the app to branding of the voice assistant device and location kiosks. Included with eventVOICE will be thoughtfully designed kiosks for optimal visibility, engagement, and user experience. 

Bird continues, “With eventVOICE, every single interaction is captured; enabling detailed reporting to better understand attendee wants and needs. This information will be a key part of strategic planning of future events.”

Future generations of the tool will include commerce capabilities like event registration and exhibitor ordering. eventVOICE will be available for event organizers beginning later this summer.

Shepard will be showcasing eventVOICE at MPI's World Event Congress Tech Zone June 2 in Indianapolis. 

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MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.    Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.    Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.   The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.    MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.     MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.