Singapore's Marina Bay Sands Debuts State-of-the-art Reservation System
June 6, 2011
Marina Bay Sands Singapore now offers MICE clients a state-of-the-art reservation system, Passkey GroupMAX, which allows guests to book, review and modify their hotel reservations via a personalized Web site at any time.
Organizers are able track room block and reservation trends throughout the event, enabling them to optimize their room blocks.
Meeting planners also are able to import room lists in any format to a secure Web location, as well as easily manage room list modifications.
In addition, the system allows them to capture guest information, such as meal preferences and arrival/departure details, as part of the hotel booking process.
Room inventory and rates continually are updated in the system using this system, allowing Marina Bay Sands to offer group guests up-to-the-minute options for upgraded rooms and extended stays.
“This innovative online platform empowers our guests with the flexibility and ease to manage and modify their room reservations at any time. It allows meeting planners to access – at a glance – critical information throughout the various stages of hosting an event, from overall booking trends to the most minute of details, such as the delegates’ meal preferences and their departure times,” said Mike Lee, vice president of sales at Marina Bay Sands.
He added, “The choice of this technology represents Marina Bay Sands’ commitment to elevate service levels for our valued clients.”
Since the Marina Bay Sands, owned by Las Vegas Sands, opened in April 2010 it has attracted several large events.
The property recently hosted Men’s Fashion Week 2011, the first Asian city to do so and only the third in the world, besides Paris and Milan.
The venue also was used for the debut of Industrial Fabrics Association International Expo Asia 2011, which drew large textile buyer delegations from around the world.
Upcoming events include CommunicAsia 2011, one of the largest events organized for the information and communications technology industry in Asia Pacific and set to attract 40,000 attendees and 1,400 exhibitors.
To date, the property has sealed nearly 1,270 deals, which will bring more than 770,000 participants to the Sands Expo & Convention Center.
It also has welcomed 19.6 million visitors to its property in its first year of operations.
Partner Voices
MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.
Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.
Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.
The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.
MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.
MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.
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