Your Event Might Be COVID-Secure, but What If Attendees Still Aren’t Comfortable?

November 12, 2020

Toby Heelis

Toby Heelis is the CEO of Eventopedia. He has spent the last 20 years leading the meeting and events industry operating and marketing event venues.

Any respected and well-run venue will be ready and waiting for bookings, with the doors wide open and COVID-friendly measures in place to ensure all attendees are safe and distanced. However, venues are likely to operate at reduced capacity, meaning the event cannot reach its full potential.

Many people across North America and in the U.K. are still reluctant to attend events, and organizers also run the risk of closing their doors to those from outside of those countries. Despite the issues, there is still much that can be done. After all, the events industry has always been an adaptable one.

Go hybrid

In England, for example, live events cannot exceed 30 guests at the moment. The most obvious solution for hosting larger events is, of course, the hybrid format. Over the past months, the events industry has been adapting to the online landscape, and those who’ve had a head start will also be the first to embrace hybrid events, even with a small pool of live attendees.

Hybrid events can offer the “normal” experience to a number of guests, while also providing the option for countless others to attend remotely at a reduced price. It’s a great way to get the live events sector up and running again, something the industry has been waiting for during these past months – venues, service providers and countless freelancers who rely on live events.

If we want to see successful hybrid events becoming the norm, we need to address two urgent aspects. Firstly, regarding the virtual aspect of going hybrid, attendee engagement has been a big struggle, and it will need to be improved. Virtual events are still relatively new to most, and event profs are constantly learning how to offer a more engaging experience. Secondly, when it comes to the live aspect of hybrid events, a key issue to be addressed is a lack of confidence.

Increased transparency

Despite the need to restart live events, many event professionals are mainly planning to organize virtual events in the near future. There’s a palpable lack of confidence surrounding live events – in the preventive measures of venues and event planners – that generally isn’t justified.

For live events to get back to business, we first need to reduce fears and regain a sense of security. The good news is that the sector is addressing these issues. We can see numerous events associations pushing for more information, clearer best practices, more data and more unity.

The overwhelming majority of venues and event organizers are already following the requirements for safe events – they’ve been preparing for this moment for months. And in order to properly adapt to cater to the industry, transparency will be key. Guests as well as event professionals will want to easily see that all the measures are in place. Various types of accreditation could be a potential solution for reassuring the public.

Events in 2021

As we’re nearing the end of this year, the events sector is anxiously waiting for 2021. What next year will look like will largely depend on how the COVID-19 crisis evolves, but there’s good reason for hope.

Most likely, 2021 will be a busier year for the events industry. We will be better prepared next year, in all aspects of event management. By the end of next year, virtual and hybrid events will have evolved significantly, and event professionals will know how to make the most out of the increasingly helpful technologies.

Live events will also recover gradually, as public confidence increases. Yes, live events will still have to run at reduced capacity for the time being, but the flexible industry will find ways to make it work. For example, venues are allowed to host multiple simultaneous events as long as they adhere to specific measures and the groups don’t overlap. Thus, we might see venues dividing their larger event spaces to adapt to the new situation, hosting many smaller events. And these smaller events, which will require space and various services, are a great first step for a recovering industry.

 

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MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.    Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.    Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.   The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.    MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.     MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.