The Future of Hybrid Trade Shows and Events

August 11, 2020

Mark Roberts

Mark Roberts serves as CMO of PGi, where he is responsible for all marketing operations worldwide, driving growth opportunities and building brand recognition for the company within the communications market.

In-person events and trade shows are going virtual, a significant shift forced by the COVID-19 pandemic. But the question is, will these events remain virtual for the foreseeable future?

A recent survey conducted by The Harris Poll on PGi’s behalf found more than half (54%) of employed Americans who now work from home due to the pandemic said they are not comfortable going to large, in-person work-related conferences or events this year. This unwillingness to attend in-person events should come as no surprise.

Many organizations are saying that even when virtual events become physical again, they will require a hybrid approach so attendees have options to remain safe and comfortable. This means some aspects of the show, whether exhibitor booths, keynote speeches or networking gatherings, will remain virtual for greater access and reach.

Going virtual is not a sacrifice.

Organizations, both large and small, are transitioning physical events into digital experiences that are equally compelling and engaging. In addition to cutting travel and other show-related costs, attendees find this is a better way to attend an event, while hosts find such events often increase ROI and attendance. That’s because virtual events have the opportunity to be more engaging than in-person events, and they are often more scalable and can easily grow with an organization.

Planning and executing a virtual meeting is more than setting up a camera and hoping it goes according to plan. It requires the same planning and attention to detail — everything from a script for presenters to handouts for attendees and an agenda — to lock down third-party speakers, thought leaders and experts. 

The key to success.

Taking an event virtual isn’t just about executing it quickly. It’s about increasing the connection among attendees. To do that, first, take a moment to define the event’s goals and what you hope to accomplish. Then, create a program around those goals. 

It’s also imperative that an organization look at an event as the audience would. Look at the agenda, the sessions and the schedule’s flow to make sure the event is engaging. 

It also requires laying the groundwork for success before the event. Once the plan is in place, set aside time for ample preparation for everyone involved, including the speakers and the team members managing the technology, so the event itself goes as expected. 

The event is just the beginning.

Remember, the event should serve to strengthen existing relationships and build new ones. As part of the process, consider what the post-event steps will be and decide how to launch them to not lose any momentum.

The shrewd organizations employ advanced analytics to measure success and understand how attendees engage with their brand. They also know they can create content based on an event, archive it on a microsite and re-engage post-event with attendees or reach new audiences who could not attend.

Done well, virtual events can lead to more immersive experiences for attendees, offer longevity through recordings and provide an even stronger sense of community.

 

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Partner Voices
MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.    Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.    Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.   The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.    MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.     MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.