ARIA Resort & Casino Launches In-room Technology in 4,004 Rooms
January 17, 2016
Aria Resort & Casino has collaborated with Crave Interactive, a guest service software company, to create the largest-ever installation of the provider’s in-room hotel tablets.
The tablets will offer a hyper-tailored guest experience with new amenities such as digital in-room dining orders, one-touch spa service requests and an endless stream of news in multiple languages.
The new tablets have been created specifically for ARIA to highlight its array of services. Here are some of the features:
· Dining. Guests can order from a full in-room dining menu, schedule breakfast delivery for the next morning and even book restaurant reservations directly through the tablet.
· Housekeeping. Launching in April, housekeeping integration capabilities will have requests for turndown service, extra towels and pillows or a rollaway bed at guests’ fingertips.
· In-Room Packages. For special occasions and celebrations, guests can order in-room packages, extending personalized experiences directly to their guestroom or suite.
· Spa. Those looking for ultimate relaxation can view The Spa & Salon at ARIA’s entire menu of services and reach out for a therapist’s consultation to book a day of pampering.
· In-Room Controls. With one touch, guests can adjust room lighting and temperature to their liking or set a personalized wake-up call that might include the television turning on to their favorite channel as the curtains sweep open to reveal the Las Vegas sun. When it’s time to say “good night,” one touch will close all the curtains and turn off every light.
· News. Guests won’t have to miss any breaking news while away from home, as ARIA’s tablet offers access to thousands of publications from around the world through the PressReader application.
· Communication. The tablets make it easy for groups traveling together to stay up-to-date on their itineraries, even offering multimedia messaging with graphics and video, ideal for meeting hosts.
· Language. Catering to ARIA’s international clientele, each tablet is available in a variety of languages, including English, Chinese, Japanese, Spanish, French, Portuguese, Italian and German.
“From its inception, ARIA has been committed to providing both a luxurious and technologically advanced experience,” said Shannon McCallum, executive director of Hotel Operations at ARIA Resort & Casino.
She added, “We continually seek out ways to improve the guest experience and improve our offerings as trends and technology change. These new tablets are a testament to that pledge.”
Gareth Hughes, CEO and founder of Crave Interactive said, “This installation is the industry's largest and together, Crave and ARIA are setting new standards in world-class guest service. We are extremely proud to be part of a project that raises the bar for the world's most technologically advanced hotel.”
ARIA’s Crave tablets will be offered in all 4,004 guestrooms, with further customized services for Deluxe Rooms, Tower Suites and Sky Suites’ guests.
The installation will roll out through multiple phases and future enhancements will include retail ordering, M life status and Tier Credit updates, customized messaging, tablet skins and graphics, social media and much more.
Partner Voices
MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.
Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.
Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.
The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.
MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.
MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.
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