Kuala Lumpur Convention Centre's '70-20-10' Formula Successfully Retains Staff
June 25, 2013
The Kuala Lumpur Convention Centre may have found the secret to success in retaining staff, with 23 percent of the current staff force of 310 joined as part of the pre-opening team between 2003 and June 2005.
“More impressive is the fact that 51 percent, or 158 team members have been with the Centre five years and longer,” said the Centre’s director of Human Resource, Rohizat Baharum, himself a 9-year veteran.
Part of the Centre’s success is attributed to its’ ’70-20-10’ formula that entails 70 percent experiential learning, 20 percent networking, role models and mentoring and 10 percent course work and formal training.
“Every year, the Centre invests half a million ringgit in various training programmes, with some 70 percent of the spending going into leadership programmes, professional coaching, management training and internalisation plans to meet our objective of developing a team of competent and skilful professionals,” Rohizat said.
He added, “With training and development programmes being a significant component in our staff retention strategy, we actively collaborate with professional consultants to intensify and broaden the scope in the 70-20-10 formula.”
The Centre’s comprehensive external and internal programmes range from basic conversational English, customer service and cultural awareness to more technical fields such as emergency first aid, food handling, diet menu planning & understanding and leadership development.
Seventy-two of the original team members recently were celebrated, as well as General Manager Datuk Peter Brokenshire, who became the first recipient of a ‘Certificate of Appreciation’ for reaching the significant 10-year service milestone.
“The Centre is blessed with a great number of team members who have stayed committed since pre-opening and have remained steadfast in duty. This ‘backbone’ of the organisation has been key to the Centre becoming the world-class establishment it is today in a mere eight years,” Datuk said.
Partner Voices
MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.
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The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.
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MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.
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