Checklist for Attendee FAQ Section on Your Event Website

July 19, 2015

Are you in the process of building a website for your next event? If yes, you are probably hard at work ensuring that all the lists, tools and information that they need are accessible to your current and prospective attendees from all web pages they are likely to visit. But have you considered building an FAQ section to proactively answer common questions and providing additional info to your audience? A well planned FAQ section that is updated frequently can facilitate excellent customer service and save you many hours in answering attendees’ emails and phone calls.

Here is a comprehensive list of topics to cover on the Attendee FAQ Page:

1.       Attendee Demographics and Why Attend

2.       Important Dates

3.       Registration Info

4.       Venue Info

5.       Housing & Transportation Info

6.       Expo Floor Hours

7.       Important Search and Planning links including Login Page, Interactive Map and Exhibitor List, Calendar, Interactive Galleries and Personalized Planner

8.       Mobile App & Onsite Kiosk Info

9.       Rules & Regulations

10.   Contests and Gamification Programs

11.   Offers and Promotions

12.   Food and Refreshment Options

13.   Tips for International Visitors

14.   Onsite Help Desk Location

15.   Contact Info and/or Form

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Partner Voices
MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.    Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.    Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.   The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.    MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.     MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.